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Problems with checkout  Problems with checkout

If you experience any difficulty with the checkout or if you need any assistance with the purchasing or check out process please contact us at 1-800-397-9462 Monday through Saturday 9:00 a.m. to 5:00 p.m. PST or contact us via email at americanpastimes1@sbcglobal.net and we will do our very best to assist you.

 

To better serve you, we use Cookies to keep track of the items you add to your shopping cart.  If after adding an item, you receive the message “Your shopping cart is empty!” or previous items you have added disappear, you probably have disabled your Cookies in your browser or you have your security settings set too high.  Another common reason for technical problems during checkout is “cookie-trimming” or file utility software.  Programs such as WebFree, Cookie Monster, Watchdog, Guard Dog, Cookie Cutter, Junkbuster and Watchdog may be set to suppress Cookies when using your browser.

 

The way to ensure your cookies are working varies from browser to browser. For example, Netscape allows you to change the settings to accept cookies by clicking Preferences on the Edit drop-down menu, then choosing Advanced and adjusting the settings in the Cookies box.

 

If you are using Internet Explorer:

 

Internet Explorer 6.x:

 

1.      In Internet Explorer click on "Tools" at the top of the window.

2.      Select "Internet Options".

3.      Click on the "Privacy" tab.

4.      In the center of the "Privacy" tab screen, there should be an "Advanced" button. Click this button.

5.      Ensure that "Override automatic cookie handling" is checked.

6.      First and Third party cookies should be set to "Accept"

7.      Check "Always allow session cookies"

8.      Click on "OK"

9.      Exit Internet Explorer and restart your browser.

 

Internet Explorer 5.x (Windows):

 

1.      From the Tools menu, click [Internet Options].

2.      Click the [Security] tab.

3.      Click the [Custom Level] button.

4.      Click on the "Advanced" button

5.      Scroll down through the window to locate the Cookie Section. Internet Explorer 5 contains two separate locations where cookies are changed:
Allow Cookies that are stored on your computer.
Allow per-session Cookies, not stored.

6.      Enable your cookies at each location.

7.      Click [OK].

8.      Exit Internet Explorer and restart your browser.

 

This should enable your browser to accept cookies.

 

If you are using AOL,

 

NOTE: If the changes below do not work for you, please minimize the AOL Browser and open and use a SEPARATE browser like Internet Explorer or Netscape.

Properly Enabling Cookies on AOL 9.0:

 

1.      Click on the AOL "Settings" icon near the top of your AOL window.

2.      In the "Essentials" section, click on "Internet [Web] Options"

3.      Click on the "Privacy" tab.

4.      Click on the "Advanced" button

5.      Ensure that "Override automatic cookie handling" is checked.

6.      First and Third party cookies should be set to "Accept"

7.      Check "Always allow session cookies"

8.      Click on "OK"

9.      Click "Apply" and then "OK"

10.  Exit AOL and restart your computer (This step is important. Do not skip.)

 

Properly Enabling Cookies on AOL 8.0:

 

1.      Click on the AOL "Settings" icon near the top of your AOL window.

2.      In the dropdown that appears, select "Preferences".

3.      Click the "By Category" tab

4.      Find "Internet" in the listings.

5.      Click on the "Privacy" tab.

6.      Click on the "Advanced" button.

7.      Ensure that "Override automatic cookie handling" is checked.

8.      First and Third party cookies should be set to "Accept"

9.      Check "Always allow session cookies"

10.  Click on "OK"

11.  Click "Apply" and then "OK"

12.  Exit AOL and restart your computer (This step is important. Do not skip.)

 

 


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