American Pastimes strongly suggests that you always inspect the contents of your shipment immediately upon receipt. 

• Notify the carrier (UPS, FedEx, or the USPS) if damage has occurred. 
• Keep the original shipping carton and packing materials, as the carrier will require these items for inspection. 
• DO NOT return damaged goods to American Pastimes until they have been inspected by the carrier. 
• It is the responsibility of the carrier to deliver the merchandise in good condition. 
• If you should receive a package that has been opened or damaged, make sure that the driver makes a note of this issue on their delivery record. 
• Always check to make sure all products are included within the shipment and call American Pastimes (1-800-397-9462) immediately if any parts are missing.